On April 11, the Public Utility Commission invited public comments on a proposed settlement agreement with Vista Energy Marketing LP (Vista Energy) following an investigation into the company’s marketing and sales practices as a licensed electric generation supplier (EGS) in Pennsylvania.
The Commission voted 5-0 to issue for comment a proposed settlement between Vista Energy and the PUC’s independent Bureau of Investigation & Enforcement (I&E). Interested parties have 20 days to file comments on the proposed settlement. Instructions on how to file are contained in the Commission’s Order.
I&E initiated an informal investigation of Vista Energy based on a referral from the PUC’s Bureau of Consumer Services (BCS), which had received five informal complaints from residential customers against Vista Energy alleging improper enrollments without proper customer authorization - otherwise known as “slamming” – and one informal complaint alleging that the company engaged in door-to-door sales in a community with “No Solicitation” signs clearly posted.
As part of the proposed settlement, the company agreed to:
-- Immediately cancel the Complainants’ enrollments with Vista Energy, with no assessed customer charges due to the unauthorized enrollments;
-- Terminate its relationship with the agents whose actions are the cause of this matter;
-- Implement new quality control measures, including additional reporting requirements to BCS;
-- Enhance education for its agents on PUC regulations regarding consumer protection, emphasizing those regulations prohibiting slamming; and
-- Pay a civil penalty of $4,000.
Click Here for a copy of the proposed settlement agreement. PUC Docket No.: M-2019-2633094.
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