The Public Utility Commission Thursday released its latest Utility Consumer Activities Report and Evaluation (UCARE Report), which shows overall consumer complaints about utilities and payment arrangement requests decreased during 2015, and the majority of customers contacting the PUC for assistance rated it as a positive experience.
"This latest UCARE Report details a number of positive changes in the relationship between Pennsylvania consumers and utilities, as well as the effectiveness of PUC intervention – when that was required,” explained PUC Chairman Gladys M. Brown. “It is essential for consumers to understand that the PUC is focused on ensuring that utilities are responsive to their needs and work to help families maintain or restore service. It is equally important for consumers to call the PUC’s Bureau of Consumer Services, at 1-800-692-7380, if they are unable to reach an agreement with the utility or are unsatisfied with the utility’s response to their problem.”
The UCARE Report is an annual evaluation of the customer service performance of the state’s major jurisdictional electric, natural gas, water, wastewater and telephone companies.A copy of the report is available online. Click Here for the complete PUC announcement and a summary of the report.