The Public Utility Commission Wednesday launched a series of enhancements to the PUC website in order to make it even easier for consumers to find and review complaints involving utilities.
“Earlier this year we launched a new website feature that allows users to search by company for formal complaints filed against regulated utilities,” Commissioner Pamela A. Witmer explained. “Our latest updates take that process another step forward, allowing consumers to access complaint information from the front page of our website, using just one click of the mouse or a single tap on the screen.”
Consumers can now use the “Search for Consumer Complaints” link at the bottom of the first page of the PUC website to automatically jump to the complaint search for specific types of regulated utilities, including: electricity, natural gas, telecommunications, water/wastewater and transportation.
The updated search function is part of an ongoing effort by the Commission to make clearer information available about all utilities operating in Pennsylvania.
Links to the enhanced complaint searches have also been added to the PUC’s highly regarded PAPowerSwitch website, which offers detailed information about power shopping options available to consumers.
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